Category Archives: Help and Tips

Update 8/15/2013: New update to Talk Free android app. Tell us if it’s compatible in the comments here! Update 7/31/2013: If you have Android JellyBean 4.2. Don’t upgrade to 4.3 unless you want to lose Talk Free app capability. Wait until magicJack updates the app. (See most recent comments as of this update.) One iOS […]

AT&T and Charter both have this habit of increasing their prices on an annual basis. Many of us never really think about it. It happens so gradually, and the costs are buried in a forest of mathematical mumbo jumbo designed to make customers’ eyes glaze over and just pay the bill. There are so many […]

The magicJack plus uses very little electricity to keep going — about five volts continuous. There was a discussion on one forum (link below) about how much it costs just to ‘keep the lights on’ for mJ. To find out exactly, I used my Kill-a-Watt EZ.

After some debate on the forum magicjacksupport.com, I decided it was time to do my own testing. I wanted to see if using different upgrade setup files produced different firmware results. I found that the firmware version does change depending on which version of magicJackSetup.exe you use. Below are the tests I did. I suspect […]

It has been brought to my attention that it is very likely the updater files and the premise of knowing their specific age is not relevant or useful. The updater file (Windows or Mac version) is meant to check the existing version on your magicJack when it is plugged into your computer. If your version […]

When we first got our magicJack, instead of transferring our number to the magicJack phone, we transferred it to Google Voice. Now, we are able to forward any calls from our preferred phone number with Google Voice to the magicJack — or any other phone we choose. There are a number of good things this […]

Every phone in the United States comes with something called a Ringer Equivalence Number or REN.  Most other countries have some similar code. According to Wikipedia: The total REN for a subscriber’s line is simply the sum of the RENs of all devices connected to the line; this number expresses the overall loading effect of […]

DSLReports.com is one of my favorite places to find help with my high speed internet connection and voip challenges. It’s no surprise that the also have a sub-forum directly focused on the needs of magicJack owners. You may find that the same helpful and friendly people who hang out here also hang out at the […]

Here’s a youtube video that gives specific directions and helpful hints on getting your best experience from a magicJack support chat session. Enjoy! Please note that an even easier way to get there is by logging in at https://my.magicjack.com/ and clicking on the ‘Live Help’ button. However, if you’re in the middle of the customer […]

Looking for help on how to get started with your magicJack? Frustrated with your connection? Worry no longer, one of the best sites for asking questions and getting answers about how to fix your magicJack is the Unofficial magicJack and magicJack plus support forum. This support site consists of a forum where other people just like […]