Help, Support, Hints and Fixes


Do you know for certain whether your e911 service is enabled on magicJack? A flurry of emails in the last month or so have some of us wondering. Sometimes it’s been there, sometimes it’s been disabled. If the service is important to you, make sure you handle your 911 services properly by going to Sign in and find out where you stand.

Just minutes ago, I received another email about 911 services from magicJack.

It looks like they have stepped back and taken a different tack. Apparently, they will try to bill us, but if we don’t pay, we may get a bill directly from 911 services in our town.

Pundits like myself with 20/20 hind-site claim to know everything, but seriously… This is how magicJack should have handled this situation: Continue reading

Are you sure your e911 is working on your magicJack? Yesterday mine was. I enabled it last week when I was registering my new device. Suddenly this morning it was disabled. This doesn’t seem to be a big thing until you actually have an emergency and thought you had emergency 911 enabled. Except Dan disabled it without telling us first. Continue reading