Help, Support, Hints and Fixes

[UPDATE] Firmware is now compatible with Windows 10. You may now download the firmware normally here, or when you plug your existing magicJack device into the USB port on your Win10-enabled computer. It should work with all versions of magicJack from USB-only to Plus, Go and Express. Good luck!

Firmware that you already own may or may not work when you upgrade to Windows 10 automatically, depending on your computer’s configuration. Additionally, if you own the original USB-only version of magicJack, there is a chance it may not work at all with Windows 10.

New firmware compatible with windows 10 should be available within the month, according to Cyril from magicJack chat support. For most of us, this is a non-issue because we’re using magicJack connected directly to our routers. If you have an old USB-only magicJack, or prefer to use your magicJack with the USB port on your computer, there may be some caveats to consider before upgrading to Win10.

USB-Only magicJack and Windows 10

See this chat session for further reference:

Please wait for a site operator to respond.
You are now chatting with ‘Cyril’
Your Issue ID for this chat is LTK111530193791728X

Cyril: Hello, how may I help you?

Cyril: Hi there, Chris.

Chris: I’m thinking of upgrade to windows 10. Is there anything special I need to do?

Cyril: Thank you for stating your question, Chris.

Cyril: Please be advise that your device may not work if the operating system of your computer will be updated. However, you may try to refresh the firmware of the magicJack device after you upgrade to windows 10.

Chris: So you’re not sure if it will work?

Cyril: Yes, Chris. It is because our Engineering Department have not yet released the latest update of the firmware upgrade for windows 10 computer. But we have just recently received an email that it may be released within the month.

Chris: One more question. Is magicJack original USB version compatible with windows 8.1 and does it use the new Metro-style interface like the magicJack plus and the magicJack Go?

Chris: (Sorry two questions.)

Cyril: Actually, the standard version is not supported anymore with windows 8 computer. But our Engineering Department have devised a way to run it by upgrading its firmware. However, there are cases that some computer will not accept it so it’s a case to case basis as well.

Cyril: Once the firmware will be upgrade, yes it will have the same interface with the magicJackGO device.

Chris: Makes sense. Please continue.

Cyril: You can use the link below to upgrade the firmware of your old version magicJack device.

Cyril: http://upgrades.magicjack.com/upgrade/upgr980.exe

Chris: Is this link strictly for the USB version?

Chris: (original USB-only version?)

Cyril: No, Chris. It can be used to all types of magicJack device.

Chris: Okay great. Thank you.

Cyril: You are most welcome.

Chris: Will that latest version have a different upgrade link?

Cyril: Yes, it will have a different link, Chris.

Chris: I have a magicJack go too, but because it’s not always connected to my computer, I don’t know when the latest upgrade firmware is available. Is there a page on magicJack that tells me when the latest upgrade link is avialable?

Cyril: Yes, Chris. You can check our FAQ & search how to upgrade the firmware of your device. It will give you the specific link to upgrade the firmware of your device.

Chris: Can you give me a link to that page?

Cyril: Sure

Chris: (The specific page, please.)

Cyril: Oh, my apologies, here in our end we have some kind of restriction in providing a link. What I can only provide you is the link to get to our FAQ.

Cyril: http://www.magicjack.com/faq/

Chris: Bummer.

Cyril: Sorry for that.

Chris: I’ve been on that faq. It’s fairy convoluted and hard to find exactly what I’m looking for. I always end up at chat support.

Chris: To find the real answer.

Cyril: Oh, I see. I feel you, Chris.

Cyril: I also encounter that situation whenever I am trying to find more about magicJack.

Chris: Ah, I see. Perhaps this is an opportunity for magicJack to do better.

Cyril: Yes, they are already in process of updating some information in our FAQ, Chris.

Chris: I suppose what I mean is that they need to implement a more user-friendly FAQ. Is this what is in the works?

Cyril: Ah, I see. Yes, Chris. We have already reach out to our higher department in regards to that matter & that is one of their next step in providing a convenient service to our customers.

Chris: Okay, well, I think you’ve answered my questions. Thank you Cyril. I hope the weather is pleasant whereever you are.

Cyril: Thank you, Chris. Have a great evening.

Cyril: Take care.

Chris: Cheers. You too.

Chris: Chris out.

Cyril: Thank you for chatting with magicJack! Please find the “Click Here to Rate Your Chat Experience” button at the upper right corner of the chat window to rate your experience with magicJack Customer Care.

Since we haven’t heard from you, we must release this chat. Please click here should you need further assistance: www.magicJack.com/techchat

36 Responses to RESOLVED – Firmware for magicJack not yet available for Windows 10

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