Help, Support, Hints and Fixes

Jim asks “How do I access my magicJack voice message from from another phone or computer?

Here are three steps to voicemail using magicJack’s voicemail system.

Voicemail StampThere are three things to set up:

1. Enable Voicemail. When you’re logged in at, pulldown from “call features” to “Voicemail On/Off/Delay”. Make sure voice mail is set to “On”. Set “Delay before voicemail” to “30 seconds”. That should give the phone connected to your magicJack enough time to ring at least four times before going to voice mail.

2. Enable Voicemail via Email. Pull down from “Call Features” to “Voicemail via Email”. Make sure your preferred email address is selected.

3. Change your voicemail PIN. This can’t be done from a computer. You have to do it from a phone. If you have not changed your PIN already, it’s probably the default, “1234”. Call your magicJack number from a different phone. Instead of leaving a message, immediately press * to access the voice mail system. Enter your current PIN. Then press “5” to change the PIN. Type in four or more digits you’ll remember followed by the pound key. Longer pins are more secure. When prompted, do it again. When you hear the confirmation, hang up. Incidentally, there are a lot of other voicemail options you can change here, so it might be worth your while to look at those too while you’re there.

Now your magicJack voicemail is securely enabled.
You’ll also get an email for any voice message you receive with an attached wav file you can keep for your records.

And, when you’re out of town and only have your cell, you can call your home number.
When the voicemail prompt begins, immediately press star. Then enter your pin. You now have access to voice messages. You can also listen to voice messages on your laptop if you can connect to your email account.

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