I Can’t Activate or Register my magicJack.

This assumes you’ve already followed the directions found here. If you have not already followed these directions, please try them first.

Let’s isolate the problem:

  • Are you connected to the internet?
    • Simple question, but you would be surprised…
    • Make sure you computer is connected either to WiFi or Ethernet.
    • If you don’t have a connection, stop here. You won’t be able register and activate.

Overview: The concept here is to rule out different areas that might be the problem. We’ll isolate the problem by following some steps.

If you’re reading this, chances are, you’re connected to the internet because this is an on-line troubleshooter.

This youtube video is usually enough for most people to get started. Please watch the video and follow the directions. If this works for you, awesome! If not, click the button below the video, and we’ll try something else.


I see the internet. I’ve watched the video. It still won’t register.

If this page solved your trouble, please write a comment below about your experience. Thanks!


Join the Conversation


  1. Can’t activate. Son in law works for IBM in servicing business…a whiz. Could not activate on his lap or when connected to modem.

    1. If you’re trying to do it on a Mac, chances are it will be more difficult. Have you tried it from a windows computer?

  2. Hello,
    The device is recognized with it is plugged in.However no phone number appears on the dial pad.A account was set up going through all the processes and then a phone number issued.Spoke to Magic jack on online and they advised that the device is registered but unable to activated even when I when through procedures with them..Your help would be greatly appreciated .

    1. Hi Donald,

      Maybe you should return it and replace it with a new one? If magicJack chat support aren’t able to help, that’s the only other option I would consider.

      Good luck!


    1. Hi Annette,

      Yes, I hope this will work for you.

      1. Log in at my.magicjack.com
      2. Pull down from the tab menu to Account -> Manage Login.
      3. Add a new email address in the form on the right side. Click “Submit”.
      4. You’ll notice now that you have two email addresses, one default, one not. Select the new one to make it default.
      5. You may be asked via email to the original or new email account that this is valid. Follow any directions in that email.
      6. Once the new email is in there, you may be able to change your new email address in this same “Manage Login” window to default.

      I hope this will be enough clues to get the job done!

      Good luck!


  3. I purchased a used Magic Jack Home edition. How do I register it in my name ? It was already registered in the original purchasers name. I bought it from eBay. Thanks.

    1. Hi Douglas,
      This could be a tough one. You’ll need to get the original user’s name and password. If you can already send and receive phone calls from the device, you may have a leg up though. You’ll probably be able to call your cell or a friend’s cell and see the phone number in the caller ID. If the phone current isn’t activated there are a number of challenges to consider:

      1. The previous owner honestly doesn’t remember the password.
        • Ask the previous owner to reset the password to something easy to remember.
        • Ask the previous owner to change the email address to your email address
        • You use the new password and log in
        • Change the 911 address and renew the device for a year.
        • Your device should now be working.
      2. The previous owner just wants to get rid of a bricked magicJack that doesn’t work. Ask for your money back.
      3. The device is stolen and being fenced. Ask for your money back.

      It’s possible your ebay seller has sent you the device recovery information in a separate email or ebay message, so check there before going to extreme measures.
      Lastly, it’s possible but unlikely that magicJack will allow you to recover the device by talking with them on chat. You’ll probably need to give them the device’s MAC address to prove you have it in hand. This would be the last resort if none of the other methods can work for you. I hope you’ll be able to recover it!


  4. I bought one and was easy to register, got one for my mother in law- in no absolute way can I can register it. I have tried with Laptop, pc, router always at the end it tells me to contact customer support- I tried everything and still doesn’t work and support sucks- sending it back

  5. hi –
    have been using mj overseas for many years now and love it – just got a new one for a new account and it will not activate. had no trouble with previous ones. chatting with the mj help line did not help and in the end they said – oh, you can’t activate overseas – must bring back to usa – this is not an option for me and activated from here before. any tips?

    1. Wow. It used to be the case years ago that you couldn’t activate overseas. Not really sure why they would say that. You’ve probably got a VPN. Why not try using a VPN through New York or Atlanta IP’s and see if that works for you?

  6. I have forgotten my password. I am sending my e-mail address and have not gotten a reset code to change my password. I have been attempting for 1 hr and no reset code in my e-mail.

  7. I have been using MJ for many years. recently I had to get a replacement. I can’t register this device no matter what I do. I have been through 3 reps, and two separate email threads and they tell me to do the same thing.
    When the screen comes up, it immediately sends me to “No magic jack click here” or the login page. At any rate, I end up at the website where I login. Go to “activate” and then i get the “device not found” thing when i press detect device. After that the rep will tell me to upgrade the device firmware, which I do. Nothing works. They ask me for the serial number. I am always asked what version I tell them windows 8. Then we try another computer, and plug the MJ into an outlet and the modem line. Nothing changes everything is the same. Then they tell me they will send this to a higher up. Then i get an email sending me back to the customer support. I can’t tell you how frustrated I am

    1. Nan, I can imagine just how frustrated you are. If possible return the device to wherever you purchased it from to get your money back. Try getting a new one. The problem may be with the device. If that doesn’t help, it may be time to move to a magicJack alternative.

      Best of luck!


  8. hello good day, i’m from Philippines and I bought magic jack in Canada. Here in Philippines I can’t activate my magic jack, when I open the dial pad, I suppose to have a registration but it is not going out. I can’t register.

    1. You should be able to activate magicJack anywhere in the world. Consider trying a different wall plug on a different fuse line. Noise in the electrical lines can sometimes cause trouble with connection and registration. Best of luck!

  9. Bonjour à tous,
    Je possède deux MagicJack que j’avais activé avec mon adresse mail. Mais ils n’étaient pas renouveler depuis la COVID. Le mois juin dernier, j’ai décidé de mettre en service un des deux. Le problème est que l’appareil je voulais activer est cassé. Maintenant je veux savoir comment le remplacer par l’autre appareil qui est fonctionnel. Le contrat n’a jamais été utilisé. Quel conseil vous pouvez me donner. Merci.

    1. Assuming you have never registered the second device…

      Log in at my.magicJack.com.
      1. Find the tab “Account” in the top tab set.
      2. Pull down from “Account” to “Device Replacement”.
      3. Follow the prompts to replace your existing device with the new device. You may also receive additional months with the new device if have never activated it.
      4. Remember to use the existing phone number for your broken device.

      You should now have a functional device that you can connect to your cordless or corded phone.

      Best of luck!

Leave a comment

Your email address will not be published. Required fields are marked *