Help, Support, Hints and Fixes

This assumes you’ve already followed the directions found here. If you have not already followed these directions, please try them first.

Let’s isolate the problem:

  • Are you connected to the internet?
    • Simple question, but you would be surprised…
    • Make sure you computer is connected either to WiFi or Ethernet.
    • If you don’t have a connection, stop here. You won’t be able register and activate.

Overview: The concept here is to rule out different areas that might be the problem. We’ll isolate the problem by following some steps.

If you’re reading this, chances are, you’re connected to the internet because this is an on-line troubleshooter.

This youtube video is usually enough for most people to get started. Please watch the video and follow the directions. If this works for you, awesome! If not, click the button below the video, and we’ll try something else.

 

I see the internet. I’ve watched the video. It still won’t register.

If this page solved your trouble, please write a comment below about your experience. Thanks!

 

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