Help, Support, Hints and Fixes

We’ve been through the order process, and seen it unboxed. Now it’s time to register the device. Watch as I show how to maximize options that will allow you to try out the new device without entirely dropping the service with your old magicJack device. This registration process is geared toward the person who already owns a magicJack device and has an active magicJack account.* Nevertheless, it may help to look at what you’ll be seeing during registration even if you are a new magicJack owner before you are confronted with the same screens so you can be somewhat prepared, so please read on!

When I attempted to register with the device connected directly to the router via ethernet, I was unable to make my computer’s browser see the fact that the magicJack plus 2014 was connected. I made changes to my router, including checking firewall settings, and removing magicJack-approved port forwards. A number of other early adopters have had similar experiences. This looks like a case of magicJack’s geeks testing out device registration from inside the factory complex, but not really testing it out in enough people’s homes.

So I took the standard route and plugged the device into the USB port instead. The magicJack dialpad came up, upgraded for the 2014 device and just stood there. I figured, why not try mjreg.com again, even though I knew the device would not have an exposed MAC ID. Of course I got the same screen telling me the device could not be found. It was only then that I looked closer at the advertisement on the left side of the dialpad.

I’m so used to seeing an advertisement or coupon or upsell attempt in that space that my brain seems to have filtered it out for the first couple minutes. Frankly, the directions look like an ad, so it’s easy to scan right past it. Once I realized I actually needed to click that ad to get the process started, it went pretty smoothly.

Here’s a flowchart of the method I used. If javascript is enabled, a much larger image will appear on your screen in a frame when you click the image below. Click the X at the bottom of the image frame or outside the frame to make it disappear again.

Registration Flow Chart for the magicJack Plus 2014

While registration wasn’t really painful, it was a bit tedious trying to figure out exactly how to get it to work. Hopefully my pain will be your gain. Let me know in the comments below how your experience fared.

At some point before mid November, I have to decide whether to decommission one of the devices by clicking “off’ in the “AutoRenew” column when I’m logged in to the magicJack website. Right now, both the old and new devices sound about the same. Perhaps call quality is better for those with low-bandwidth DSL connections, but I hear no additional quality in the newer device. If anything it seems lower in volume. Stay tuned for the audio smackdown coming soon!

*If you do not already have a magicJack and you are tempted to transfer your existing non-magicJack number, please note that it’s a toss-up as to whether it’s worth transferring your current home or cell number. It costs extra on a yearly basis. You could use a number assigned to you by magicJack for the area code and exchange you select at no additional cost, instead of transferring your number.

Consider: instead of transferring immediately, use an assigned number at no additional cost for now. Get used to the device. Forward your regular home number to the device for a while. If your experience with the magicJack is okay, you can still transfer your land-line or cell number to magicJack after-the-fact. It will cost you as much to transfer after registration as it does to transfer during. It’s better to test the waters first, eh?

For myself, I transferred my home number from AT&T to Google Voice and then used GV’s call-forward feature to forward to both magicJack and skype. There was only a one-time transfer fee to GV. Not so with magicJack. Plus, if Skype is down, magicJack is working and vice versa. If neither is working, GV picks up the voice message, and I can get it later.

64 Responses to Registration of the magicJack plus 2014

  • I have tried to pull up http://www.mjreg.com to get my new magic jack up and running and my current home phone number, but I can not pull up the screen to do that.

    • If your current home phone number is already a magicJack number, than it should appear. If your current phone number is not a magicJack number and you have no magicJack devices nor a magicJack account, then you will have to add a new number or transfer your existing home phone number. I would suggest using the method I used in this post. In short, I use Google Voice as my main number and have any calls to that number call-forwarded (free) to the magicJack plus. Nobody has to remember the magicJack number—only the GV number. That way if the magicJack fails, I still have phone messages on GV.

    • I am a new customer to Magic Jack 2014. Please give me some simple, direct instructions on how to register and activate my new kit and account. New customers should deserve more consideration and patience than old ones. Your registration instruction are not clear enough for me. Sincerely,

      • John,
        I’m working on it. :D I would like to point out that I don’t work for magicJack, so your patience is appreciated.

        • I have a new magic jack 2014, I went completed the registration process for more than 4 times, but my magic Jack won’t work. Every-time I complete the registration process, I get a local Canadian number, but when I am trying to make a call it says the MJ i am using is not registered. It’s really frustrating as I have this Magic Jack for about a month now and I have not been able to use it.

          • Emma, I’m not exactly sure what’s going on. Perhaps we can figure it out. You should only have had to register and activate once. I’ll wait for your reply to the below questions. In lieu of that, you could contact magicJack chat support.

            Are you able to log in at magicJack.com? If so, are you able to see the phone number assigned to your device in the “Phone Numbers” tab under the “Numbers” column? Is it possible you have a free “magicNumber” instead of a real phone number assigned to the device?

            Plug the mJ+ 2014 device into a USB port on your Windows or Mac computer. When the dialpad comes up, pull down from “Menu” in the top left corner to “My magicJack Number”. Does the same number appear in your device as the one when you log in on magicJack.com?

            Can you make a call when the device is plugged into your computer, but not when plugged into an ethernet connector?

    • I´m in Colombia. Mi brother in law purchased and gave me a MJ, number 305 ### ####. I don´t want to use it with my computer. I tried to register it though mjreg.com but what I get is a lot of garbage, I mean ads, and a voice on the phone telling me that I got error 3002. ¿Please, let me know how to solve this problem.

      ¿Why don´t you give us the registration instructions in writing?. The video is so quick tha one need to watch it many times to understand the whole thing.

      • Jaime,
        Thank you for visiting mJCheck website! Just so we’re clear — I don’t work for magicJack. I’ve removed most of your telephone number from your comment to afford you some privacy.

        Registration and Activation: If you already have an assigned US telephone number, then the magicJack was registered and activated by your brother before he sent it to you. You could not already have a number if your magicJack were not already registered and activated. That means you don’t have to register anything. Be glad if this is the case, because if your brother had not registered and activated it for you, you would have had to send the device back to the US for your brother to register and activate it there. Your magicJack can only be registered and activated from within the US.

        Connection Problems: There are two general kinds of magicJack. The oldest, original kind is USB-only. If your magicJack has no ethernet port on it, you have this one, and you’re stuck using your computer to connect your phone. The second kind has an Ethernet port on it. If you see an Ethernet port, you should be able to plug it in directly to your router via Ethernet cable. Connect the phone jack to your phone with a phone cable. Plug the USB port into the AC adapter and plug that into your wall socket or surge protector. You should hear a dial tone in just a few seconds.

        3002 Error: If you hear the 3002 error, unplug your modem’s and your router’s power cord. Wait two minutes. Then replug your modem’s and your router’s power cord. This clears the error for many people, so it might work for you. Also keep in mind that living in Medellin, Columbia, there may be some latency (slowness) in your connection and other issues that could be restricting your device’s ability to connect to magicJack’s STUN servers or function properly. Your device is over 2400 kilometers away from magicJack’s proprietary servers as the crow flies — probably much farther by network routing.

        It is unfortunate that the video speed does not suit your situation. I try to keep my videos as short as possible. That often means stripping out silence and speeding up or slowing down some of the video to match what I’m saying. I do this because most viewers don’t like to sit through a two-minute wait while a magicJack device is updating firmware or during other similar hurry-up-and-wait situations on the internet. Yes, the videos are dense with information, but as you say, you can repeat them or pause as necessary.

        Best of Luck!

      • I can’t seems to log on the magic Jack website as well. It tells me the password is wrong, when i click on forgot password, I get a link, but that link is bringing me to the instruction video. My Magic Jack is 3 month now, and I have not been able to use it ever-since I bought it. I am really disappointed.

  • Great video & instructions!

    I have used the MagicJack Plus for over a year and a half and it has worked flawlessly.

    I plan to replace my magicJack Plus with the MagicJack Plus 2014. I have the 5 year plan.

    Should I check the box by “I elect to accept free outgoing service (recommended)”?

    Thanks in advance

    • Hi Bill,
      I don’t remember seeing “I elect to accept free outgoing service (recommended)”, but it probably can’t hurt to do so. If the next prompt is “I elect to receive incoming calls (recommended)”, you know you’re on the right track.

      When you’re done, you can always log back in at my.magicjack.com, click the “Call Features” tab, go to “Advanced” and make sure under “select service” for your new device that it says “I elect to accept outgoing and incoming service.” That way you’ll be able to receive and make calls from your new device.

      Since you have many years already on your device, and it looks like you’ll want to transfer instead of having two devices, it looks like you’re interested in “Option 3″ from the video, correct? If so, you’ll probably want to choose the option that looks something like: “Transfer the service under the Old device to the new one and the Old device will be deactivated.” This option appears along with a choice for a vanity number and a slew of other options. This only appears if you have more than six months left on your existing plan. Good luck!

  • My mj 2014 plus is working and I have yet to get to registration. What now?? It has a phone no. how ???

    • If you mean to say that you did not register your mJ+ 2014, but it already has a number, and you just received it from magicJack directly, is the number local to you in Arkansas? Is it possible someone in your family did the registration for you before they gave it to you? If you received it fresh in the packaging direct from magicJack, you need to tell them they sent you a used magicJack. Contact magicJack chat support. If you bought it from BestBuy or RadioShack, they may have attempted to resell a registered device without telling you that’s what they did. You’ll need to bring it back there. If you bought it from ebay, that’s between you and the ebay seller.

  • I am a new MJ customer and at this point very frustrated! I purchased the MJ 2014 a week ago and tried to use it the way instructed thru the modem and plugged into power thru a wall outlet. I followed the
    instructions very carefully even making sure I did it in the correct sequence but by installing the MJ this way I was unable to receive calls I could call out but not receive. So I went out and bought a new whole phone system thinking that maybe mine was too old so yesterday I tried again and to no avail it still wasn’t working as it was supposed to.
    I now have it plugged directly to a USB port on my computer and I am up and working, but I would like it to work the way it is intended so I don’t have to keep my computer on all the time. One thing I notice when I plug it into power and using the Ethernet cord is that the lights on the top of the device blink on and off red and yellow (the blue stays on) and the device get very hot. Obviously something is wrong with the way I have it installed but I wish someone would tell me what!

    • Roselyn,
      I understand your frustration. As you can tell from the video in the post above, I too was unable to use their router method for getting the device registered and activated. Like you, I was able to register and activate using the USB method.

      It’s possible there are settings on your router that are conflicting with your magicJack device. If you have a modem/router combo, there are settings that could also be conflicting. Some Belkin routers ship with a default configuration that conflicts with the mJ+.

      You may want to try turning off MAC address filtering on your router if it’s on.

      As to the chasing lights, the normal order of things is shown in this post in the accompanying video. If you are seeing a yellow blinking light instead of green, and you have a regular phone plugged in, this doesn’t seem like normal behavior. Also, what different people call “hot” is flexible. If the device is sort of hot but not too hot to touch, this may be in the acceptable temperature range. In order to reduce the heat, try connecting the USB extension cable between the adapter and the AC adapter.

      If the device is too hot to touch, you need to talk to chat support and have them send you a new one.

  • I am finding it difficult to set up my magicjack plus phone

  • I don`t know can not register my magicjack

    • Since you live in a small city in NC, (Go Villains!) why not consider asking a computer-savvy friend to help you out? If that’s not an option, try chatting with magicJack chat support. Good luck!

  • i just took plunge and purchased the new MJ 2014. I have been a satisfied customer for past 3 years. My question is about the ‘deactivated MJ device’. Can I give it to someone, who would then sign up for the service? Or will he just have to purchase new MJ?

    • You can’t give the dead device to someone else for use with magicJack services. The device is dead to magicJack. You’ll have to buy your friend a new device with its own service. That is the one thing that magicJack really needs to fix. It is quite a waste of a perfectly good product. The only thing that you can do with it is use it as a USB-only device with google voice using the GVJack app from PCPhoneSoft. Of course now you have to leave your computer on in order to accept GV phone calls.

  • I have lost all service to my magicJack could you tell me what is wrong? Thanks

    • You will likely have to log in to my.magicjack.com and check your current situation. If your device is lapsed and you have not renewed (or allowed it to auto-renew) it may be that your device is no longer functioning. Check your magicJack account on-line. If all looks well, then chat with chat support.

  • Were can I get my password

    • Elsa, if you didn’t get it on a brightly-colored, bolded scrap of paper with your magicJack, you probably ordered your magicJack online, in which case it will be in an email you received from magicJack. Check your spam box if it’s not in your inbox. Good luck!

  • I still can’t registred, I am a new member. I got this product on Best Bay Store

    • Elsa,
      I can be more helpful if you tell me a few things: were you able to find the password in amongst the paperwork that came with the magicJack when you got it from Best Buy? Or, did you follow these directions and receive an email during the process of filling out the form as shown in the video? If not, have you tried chatting with magicJack chat support?

  • I CAN’ T REGISTER MY NEW MAGICJACK PLUS 2014.

  • How do I register for magic jack

  • Hola, tengo magicjack plus, casi un año, se rompio, me regalaron otro y quiero activarlo con el mismo numero, ya que tengo suficiente saldo, pero no lo puedo hacer, cuando lo active por 1 vez, tenia otro correo electronico, por favor necesito de su ayuda, me pueden escribir a [address-at-removed-dot-com ], se los agradezco, les saluda atentamente

    • Dear Macarena,
      I don’t speak Spanish. I don’t work for magicJack. I receive too many requests to contact everyone by email. It is unfortunate your magicJack is broken. Since you live in Santiago, Chile, activating and registering your replacement magicJack in Chile is not possible. Registration and activation of the magicJack must occur inside the US or Canada. Next time you come to the US to visit relatives, please consider using their internet to register and activate your replacement device while you are here.
      Good luck.

  • I don’t know what you want me to put in the “website” box.

    • Some people have websites. When commenting, if you want others to know a little more about you, and my own research assures me your website is not harmful to others, you can put your website address in that field. If you don’t have a website, or would prefer to remain a little more anonymous, you can leave it blank.

  • HI, I NEED TO BUY NEW PORT. PHONES . ONE BASE AND 3 HAND SETS. CAN YOU PLEASE TELL ME WHICH BRAND HAVE PEOPLE HAD THE BEST LUCK WITH? I DON’T REALLY CARE ABOUT CELL TO PHONE, JUST A GOOD SET OF PHONES WITH AN ANSWERING MACHINE. THANK YOU, LYNDA

    • I prefer this one from Panasonic. It uses standard nickel metal hydride rechargeable AAA batteries so you aren’t stuck having to pay for terribly-expensive model-specific rechargeable phone batteries. It’s 1.9 GHz – outside both standard wifi ranges, so it won’t compete. We can use ours anywhere in the house and up to a third of a mile away. We live in densely wooded neighborhood. Your mileage may vary, but I’m very happy with Panasonic’s phones.

  • Arguello, magicJack’s US headquarters are in the state of Florida. I’m constantly confounded as to why so many people from that state in particular seem to have trouble activating the device. It looks like you found the right post about how to register. I wish I could help you more, but without more details, it’s not likely to happen. Best of luck.

  • Hi,
    I purchased MagicJack Plus, I need to know if I can use it with Glo wireless router that is available in Nigeria.
    I also need to know if I can use my Samsung Nexus tablet to register and obtain my phone number, if so I need instructions please.
    Lastly, if I use a phone with an existing number to register, will it affect the phone by changing the number.
    Thanks a million.

    • Greetings.
      You’ll have to be in the US to activate the device. Since you’re writing from California, I’m assuming you’re either here for a visit or you’re setting this up for a family member in Nigeria. You should be able to use a tablet to activate the device, but not everyone has had success activating via the router method of registration and activation. In order to use an existing phone number, you’ll have to do a phone port. That means whatever contract you had with your existing phone number will end. If your existing number is a cell number, and you have a contract, there may be end-of-contract fees from your cellular provider. It’s usually cheaper and more efficient just to choose a new number.

  • i have a problem with my new magic jack plus cause i already registered it but it keeps telling me during my phone calls that it not registered. i’ve tried a couple of times but it still keeps saying the same thing. is my new magic jack plus defective?

    • If you tried to register the device in Mandaluyong City in the Philippines, you should know that registration outside the United States or Canada is disallowed. If you did register your magicJack in the US and you are able to access your account at the my.magicjack.com and you can see your device listed with the same phone number as the device you own, then you will likely need to chat with chat support at magicJack.com. Good luck!

  • My old Magic Jack device quit working. I purchased a new one, followed the instructions but when I tried to keep my existing number I was told it was nit available (naturally). Is there a telephone number where a MJ customer service person can be contacted?

    • There is no magicJack phone number for support. You have to use chat support. It is part of the reason why they’re so inexpensive. During the activation process, log in with your existing magicJack account. Choose to use the number for the phone you already have. You can have two phones with the same number on the same account. You can always choose a new phone number later if you want the new device to have a different number. Good luck!

  • Tengo un problema con mi MagicJack al registrarme coloque mi correo electrónico y el sistema me envió una clave para la activación, el problema se da que cuando ingreso el correo y la clave en la pantalla de registro, me dice que el correo no existe y no puedo regresar en la parte donde detallo el correo electrónico.

    Como puedo cambiar esos datos para poder activar mi magic Jack?

    • Alejandro,
      Apologies. I don’t speak Spanish. You live in El Salvador, San Salvador. The magicJack device cannot be activated or registered from outside the United States or Canada. Next time you visit the US, please consider dropping into a cafe and take care of it there. Good luck!

  • kiero conserbar mi numero 773-6##-####

    • Bianca, I don’t speak Spanish. I don’t work for magicJack. I’ve hidden your number, since this is a public forum. Yes, you could probably port your existing number to magicJack. I’m not sure if that would be wise though. It’s cheaper just to pick an assigned number for the magicJack. If you’ve had your existing number of a long time and really don’t want to part with it, consider transferring it instead to Google Voice (GV) for a one-time fee of $20. Forward all calls from that number to your magicJack. That way you’ll always be able to keep a history of who called from your GV account. You can forward all of your calls from GV to any other preferred phone number. Good luck!

  • I am trying to register my new MagicJackplus but I am not having success. The dial pad doesnt’ show on my screen so I cant’ click on the left of it to continue with the registration.

    • Ald0, You’ll have to register and activate the magicJack from inside the US or Canada. It cannot be done from Mexico. Next time you come north of the US/Mexico Border, that might be a good time to register. Best of luck!

  • Need the ph. No. For this new magicJack

    Pls. Let me have a respond

    I do need to proceed with my MagicJack

    Do not have a website

    I do to continued pls. What else can I do said?

    [combined several comments into one for Carmen Sastre]

    • Carmen,
      Please be sure to look around on the pages of this blog and at my videos. I wish I could be more helpful, but I suspect we have different first languages.
      Good luck!

  • Hi Chris, my old magic jack plus quits on me (got overheated) when I took it on my vacation. I have 2 1/2 year remaining from my 5 year contract. I bought a new Magic Jack plus and wanting to transfer my existing number to the new device. I know I can do that but would I be able to continue with my remaining contract without any additional cost? Would it be wise to register the device as new, with another 5 year contract instead? Or a yearly contract would be better? Kindly advise.
    Best,
    Bernadette

    • Bernadette,
      If the old device is no longer functioning, I’d transfer the time from the old device to the new device and make a decision on an additional 5-year contract at a later time. I may be mistaken, but I suspect that magicJack has changed its policy so that when you buy a new device and transfer existing time from an old/broken device, you get to keep both the 2.5 years from your old device and the months that come with the new device, usually depending on the new package’s price-point. If you paid full price for a year-long package, that means you’ll likely have three and a half years on your new device. If you bought the lower-priced package mJ+ 2014 that includes three months, you’ll have almost three years on your new device.

      Because technologies seem to change so much over any given three-year period, for myself, I’d wait on the five year policy. But if you are happy with the new device and want to hedge your bets on inflation, you could add five years afterward, giving you seven or more years on the new device. But how likely is it your new device will last seven years? I don’t know.

      One last thing: If you haven’t been using the usb extension cable, use it. It will keep the heat from building up between your ac adapter and your device, and probably make the new device last longer.

      If nothing else, I hope this gives some perspective. I hope you’ll reply with how it went, and whether you were able to keep both the 2.5 existing years plus the time that came bundled with your new device.

      Good luck!

      Chris

  • Hi Chris, thank you very much for your quick response. I was able to register and replace my disabled device to the new MJ+ and continue with the remainder of my contract with an additional 6 months at no additional cost. I seek the assistance of MJ chat support from start to finish. They did not leave me until the device was tested off and running.

    Your prompt response is truly appreciated.

    Best regards,

    Bernadette

    • Bernadette,
      It’s fantastic that you got it figured out just the way you want it.
      A little patience with the chat support goes a long way.
      Thanks for letting us all know how it turned out!
      Chris

  • Just wanted to say thanks!
    I read through all the threads before installing the new Magic Jack go.
    My original silver unit was having so many issues with the Upgraded Firmware that it was inoperable and after many HOURS with support only to have them tell me to reboot my system and it would all be fine (which would end their session of live chat) and there was no improvement I purchased a MJ Go.
    Although the new unit upgraded the firmware also so a few options have since changed with your video . It gave me the basics on what to look. Your explanation of option 1,2, and 3 were very helpful!
    You made installing this very quick and easy, I’d been putting it off for over a month and glad it’s done now.
    Thanks again!

  • why cant I get a ph#, or call out??????? its reg. it show it on bar??????maybe I should return it!!!!!!!

  • Hi, I need to replace my old silver mj, can the new mjGo be installed using a wxp laptop? Will it work if I have to use the usb port instead of the router?…If I get a new number can I still use both to make and take calls?… I will be doing all this when in SF, thanks for your help

    • Domingo,
      Yes, you can still use WinXP to register the system. You probably know, however, that WinXP is no longer supported by MicroSoft. You should upgrade your hardware to a newer version of Windows. Can you keep both devices to make calls? Short answer is yes.

      Long answer: When you buy a new device, you can optionally transfer time left on your old device to your new device. At that point your old device is dead and your new device assumes the telephone number of the old device.

      Alternatively, you can register the new device as a second device. Then you will be paying about $70 per year to renew two devices. You can opt to get a new phone number at the time of registration for your second device or wait until any time later to get the new number since your second device seems to come with the implied guarantee that it may have its own number at some time in the future.

      Lastly, recently magicJack has changed its registration method. Apparently you may register any magicJack anywhere in the world. You don’t have to do it in the US or Canada any longer. So unless your country’s rules prohibit it, you should be able to do this from Peru.

      Good luck!

  • Hi, I need to replace my old silver mj, can the new mjGo be installed using a wxp laptop? Will it work if I have to use the usb port instead of the router?…If I get a new number can I still use both to make and take calls?…
    I will be doing all this when in SF, thanks for your help

    • Hi again Domingo,

      Sorry I didn’t get to you sooner. You should see my previous response in your email. If your old magicJack worked, the new one should too. Please do upgrade your WinXP as soon as possible!
      Best of luck,

      Chris

Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>

 

Latest Versions

Windows

2014-07-22

hash: a90960549511e9a2a8b5b224dc0a6615

Macintosh

2014-07-22

hash: 0411e8fae2813ab21902d69f233bc87c

Last checked: 2014-12-17