- Help me troubleshoot my magicJack.
- I’m having trouble with my device.
- I can’t call out or others can’t call me.
- I can make or receive calls, but only when my magicJack is connected to my Computer.
- I can’t call out or others can’t call me.
- I’m having trouble with my device.
If you can only make and receive calls when your magicJack is connected to your computer, but not when it’s connected to your router, you may need to make some changes to your router. We need to reserve an IP for your magicJack on your router.