I can make or receive calls, but only when my magicJack is connected to my Computer.

• Help me troubleshoot my magicJack.
  • I’m having trouble with my device.
    • I can’t call out or others can’t call me.
      • I can make or receive calls, but only when my magicJack is connected to my Computer.

If you can only make and receive calls when your magicJack is connected to your computer, but not when it’s connected to your router, you may need to make some changes to your router. We need to reserve an IP for your magicJack on your router.

Help me reserve an IP for my magicJack on my Router.

This didn’t work either. What’s next?