Help, Support, Hints and Fixes

Every phone in the United States comes with something called a Ringer Equivalence Number or REN.  Most other countries have some similar code. According to Wikipedia:

The total REN for a subscriber’s line is simply the sum of the RENs of all devices connected to the line; this number expresses the overall loading effect of the subscriber’s equipment on the central office ringing current generator. The local telephone company usually sets a limit on the total REN, typically 5 or less.

Basically, it means that some phones with higher REN’s use some of the electricity in the line to ring your phones. If the amount of juice needed to ring your all your phones exceeds the amount of juice available, your phones won’t ring. Before we had magicJack plus, we had an AT&T line. On this line we had an AT&T ‘trimline’ phone, a General Electric ‘big button’ phone and a panasonic cordless with several satellite phones. I originally hooked up all our old phones to the magicJack line, only to find none of the phones would ring.

It should also be noted that REN comes in two flavors: REN “A” and REN “B”. So if you see a REN of 1.0B or 0.1B, no you’re not misreading at as 0.08 — it really is a B.

MagicJack has a maximum REN load too. Depending on the lot your magicJack or magicJack plus was made in, your device may have a load of as little s 2.0 to as much as 3.0.

I looked on the back of our phones and found the numbers for all our phones:

AT&T corded Trimline1.9B
GE corded trimline1.0B
Panasonic cordless with 4 satellite cordless phones:.01
Total REN Load 3.0

After recognizing this, the problem simply became figuring out which phones I prefer to keep and whether to buy new phones, most of which have ridiculously low REN’s. We dumped all the phones except the panasonic set and bought a corded GE big button phone with caller ID that I got at a yard sale for a couple dollars. I also found a cool cordless Columbo phone that had  REN of 0.0B at RadioShack that we added and also use as our travel phone when we take the majicJack with us.

The REN can be found on the back of your phone. Here’s an example:

Where REN is localed on the back of a typical phone.

19 Responses to Why Won’t My magicJack Ring?

  • i cant receive calls on my phone connected to magick jack.i have been so fustrated with this issue im having problems at home.i cant stand to had paid for something thtat does not work ,as it cost ‘not a dollars but pretty spensive

    • Try a different phone with a lower REN. If that doesn’t work, try asking someone from outside your local area code to call you. Then try asking someone you know personally with a magicJack to call you.

  • I am tring to use an ATT corded phone with a Ren of . We have been on chat with magic jack people yesterday and today for hours. They claim it is everything from our router to a defective phone. Another corded phone didn’t work either. We do have a cheap cordless phone that will actually ring on it. Why won’t a corded phone work with a magic jack plus?

    • I have a corded phone connected to mine no problem. Make sure your phone is connected directly to the mJ+ and not to a wall jack. If the problem goes away, you’ve got issues with your wall jack. It may still be connected to AT&T at the NID on the side of the house. That would be bad.
      Most modern corded phones have a REN of 0.1 or 0.2. If you’ve tried two different model corded phones attached one at a time and directly to your mJ+ and your REN is below 2.0, I suspect the mJ+ is bad. Bring it back to RadioShack or Walmart, or wherever, and swap it for another. If you’ve purchased it within the last 7 days, a prompt return or swap is pretty much the law in most states. When you bring the new one home, use your existing log-in user/pass combo and designate that you will be using your existing phone number, not creating a new one. In this way, you can transfer your existing mJ+ number from the ‘lemon’ mJ+ to your new mJ+. Or if you prefer, just get a new number. Give the new phone a different unique ID so you can tell which which phone is the new one. If the problem still happens and you’re only connecting directly to a phone, the problem may be with your corded phone. It may not really be working at the REN at which it is rated. Good luck. :D

  • If all things fail you can get a phone number at Google Voice. This number will allow you to associate other phone #s with your Google Voice number so that those numbers will ring when the google # is called. At least that is how it is suppose to work. But when I call my Magic # the other #s I have associted with the Google Voice # ring. I can’t quite figure it out. I just accept the fact that I now am receiving a ringing notification of some kind when my Magic Jack # is called. I hope you can understand what I am saying.

    • It costs a little extra, but yes, moving your preferred phone number to Google Voice is better than moving it to MagicJack, since magicJack charges you yearly for the transfer, but doesn’t charge extra yearly for a randomly supplied local number. I forward my google voice calls to the magicJack phone so I can answer them from the magicJack or Skype. It’s a little convoluted, but the end result is more and better options.

  • my phone wont ring when someone calls, but i can only hear the person through the microphone on the computer

  • my magicjack was also not ringing so i changed the option on the main screen on the top left corner. i clicked on the “normal high speed” and it started to work properly.

    • I’m assuming you’re talking about the USB version because the magicJack plus is not wifi-enabled, and there is no magicJack wifi version out yet. From what I understand, that option is to allow mJ to have more tolerance for latency problems (slow connections.) Thanks for posting your experience.

    • Where did you see the option on the main screen on the top left corner?
      You said you clicked on the “normal high speed” and it started to work properly. Is that on the magic jack website or on the phone itself.

  • Raj Sharma 1 solutions Mar 04, 2013
    I installed the magic jack app on my iphone and I had a similar issue, I could dial out but was not receiving any incoming alerts or ringing. I finally figured out the solution. the setting that needed to be changed was not on my phone or device but rather on the main mymagicjack panel.I think this solution might help anyone facing a similar problem.Heres what i did 1,)Log into your mymagicjackaccount on any pc with your user registered email and password 2.) check to see that your actual phone number is listed i=next to the device you are having an issue, If you see a number like *1762739273* instead of your phone number delete it and put your phone number there , when done log out, and now delete the magic jack app on the device that is having an issue. and reinstall the app.whether an iPhone,ipad etc. make sure your notifications are set to alert and it should be working now .My phone now works and rings when i get a call. the problem for me was simply when i downloaded and installed the app, i set a free number which was then set in my main user account. the problem is not with your instrument or its settings. please try what i have said and see if the problem is resolved. an Important note: make sure after making the changes on the mymagicjack,com account section ,you must now delete the app from your phone or device and reinstall it. I hope this helped some people get there iphone and ipads and devices in the issue of receiving calls.

  • I have a Magic Jack plus running about 8 phones in my home including a fax machine. How did I do it? I purchased a VIKING Ring Booster, model VK-RG-10A. It boosts both the volume and ring voltage and also allows you to switch polarity with an internal toggle switch which is important as some of the Magic Jacks have a polarity issue, they work ok with phones but don’t seem to do everything correctly.

    Anyway, in my basement where my old phone lines terminated and where my router is, I have the MJ+ with the power and ethernet attached. I run a short phone line out of the MJ+ into the Viking and then plug the phone line going to every line in the house into the VK-RG-10A . Every phone, fax and other contraption hooked to the phone lines in the house work perfectly (after I switched the polarity toggle inside the VK-RG-10A).

    The nice thing about the Viking box is that is also raises the volume of the call which is a problem if the MJ+ is pushing the signal over too long a wire. The viking box is small and about $180. Yes it is expensive but I was able to get rid of my second phone line 15 months ago so going forward the “MJ+VK-RG-10″ is saving me money. Before I got rid of the second phone line I moved the # over to the MJ+ for $10 a year. I see many people just going to cell phones and getting rid of their house line. Even if you are not using the MJ for much, to hold onto the # for an additional $10 an year is pretty cheap until you figure out if you really want it.

    By the way, Viking has a smaller model that has a 5 REN capability but for me i was not powerful enough and it can’t witch the polarity that my MJ needed. I bought one, tried it and sent it back for the 10 REN model which worked great.

    • The Ringbooster sounds like a great addition to any home phone system with larger REN needs. However, at almost $200, it dramatically eclipses that cost of the magicJack itself, making it less likely to fill the homes of those who are looking for a truly inexpensive alternative to a POTS line. I’d like to also point out that additional REN means additional electrical cost, and that while the additional electrical cost may seem trivial, it can really add up over the life of the booster device. For those willing to pay the price, it could be a decent solution to volume problems that seem to plague many a router-enabled magicJack plus.

    • You wouldn’t be the first person to have this opinion. You also wouldn’t be the first person with legacy Embarq service to dislike the device. However your opinion carries less weight with me since you didn’t include your real name or a real email address. You should have little trouble if you’re using a reasonable ISP. Apparently Embarq got bought out by Centurylink in 2008, so I wonder if they might be the problem behind your dissatisfaction. Are they any good? If latency is a problem, that could be a reason why some people in Saint Paul, Minnesota won’t like VoIP devices in general.

  • If you have MagicFeatures installed try receiving calls without MagicFeatures active… My cordless system (4) recently stopped ringing and after hours of fiddling with it and MJ Support I exited MF and lo and behold the phones started to ring again. In fairness I should point out that I am currently unable to update my MF to the current version due to some conflict with a previous version being unable to be deleted during the upgrade process; nonetheless, the failure of my phones to ring has been solved by not having MF running concurrently…

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Last checked: 2015-03-04