Help, Support, Hints and Fixes

After a great deal of fiddling around, I’ve come up with a video that shows what to expect for people who have never registered a magicJack device before. This is a recipe for those who bought it online or over the phone from magicJack, or bought it on Amazon, at a local retailer or were given the device as a gift. Below are the directions I created for the device.

This video shows you the least expensive way to register a magicJack plus 2014, avoiding all cost-related upsell attempts. Your experience may vary, but you’ll get a flavor for what to avoid and what is worth while.

  1. First make sure you have all the components necessary when you remove it from the packaging:
    • magicJack plus 2014 (new – not activated or registered already, of course.)
    • usb extension cable
    • AC adapter wart
    • A good Ethernet cable
    • You’ll also need a modern corded or cordless phone.
    • Don’t use the ethernet cable that came with the device. It gets stuck. It’s very hard to remove this cable from any ethernet socket, and you could damage a socket on your magicJack or your router if you try using it. Instead, buy a cheap ethernet cable locally or make your own. You may have an old one lying around from some other device you’re not using. Any alternative retail ethernet cable is probably kinder on your hardware than the one that came with the magicJack.
  2. While the directions suggest you can plug the device directly into the router, I suggest using the USB method. It’s more likely to succeed.
  3. Plug the magicJack into a USB port on your computer. You should see an “AutoPlay” popup dialog box asking you to start magicJack. It may look a little different on a Mac. Click “Start magicJack”. Some USB ports are unpowered, so if you don’t see the AutoPlay dialog box come up, you may need to try a different USB port. It may take a minute. You should see the “lucky you” update screen followed by trite sales phrases, then this screen:
  4. The whole left third of the dialpad is ordinarily devoted to upsell schemes most of the time, but at this point, you should see a welcome screen. Click where it says “Click here”.
  5. The registration box pops up, offering two ways to register: We can create a new account or register with the account we used when we bought the device direct from magicJack. We’ll start with the first method, creating a new account. If you are logging in with the email you used to buy the device online, skip to step 8.
  6. To create a new account, type in your first and last name along with a valid email address. You’ll need that address later to activate the account. Click “Submit”.
  7. Enter your physical address on the next screen. The phone number is optional. Click “Next”. Skip to step 11.
  8. At this point, it’s a good time to show the second method of logging in. Instead of creating an account, we’ll use an existing account. Then we can continue the registration processes both methods have in common.
  9. Instead of creating a new account, click the login link. Use the same email address and password that you used when you bought the magicJack. If you don’t know your password, you can get it on line by using the “remind me” link.
  10. Now that we’ve finished the second account login method, we can continue with the processes both login methods have in common.
  11. Enter a name for your magicJack plus 2014. Make it useful. For instance if it’s a second home line, call it home 2.
  12. You’ll be presented with a Terms of Service Contract. While most people don’t want to read small print, I suggest it’s a good idea to read closely what you’re agreeing to. Once you have, check “I have read and agree to the Terms of Service.” Click “Next”.
  13. By default the checkbox at the bottom of the next screen is checked. Leave it checked. Select the option “I do not want a Vanity or Canadian number, etc.”
  14. Using the pulldown menus in box 1 on the next screen select your preferred state, area code and exchange. Once you’ve selected your preferred exchange, box 2 will appear with an option for a three-dollar per year upsell.
  15. Select the gray button that says “No Thanks. I want the last four digits assigned automatically.”
  16. You may want replacement insurance. I didn’t. Select the check box next to “No I do NOT want $1 magicJack Insurance”.
  17. Select “No” for the 5 year Premium Platinum Preferred Plan.
  18. Select “No” for the 1 additional free year with additional device $30/year contract.
  19. Select “No” for yet another upsell for $50 gift magicJacks.
  20. Select “No” for the international prepaid minutes upsell.
  21. You’ll probably be asked to enable auto-renew in order to receive the “Lifetime Warranty”. It costs nothing extra to do this, and you can always disable auto-renew online later. Click “Thank you, enable Auto-Renew and my Lifetime Warranty.”
  22. It’s time to activate your magicJack plus 2014. If you used an activation code provided in your package, you may not see this step. In your mailbox, find the email with the subject “magicJack account activation information”. Copy your activation code from the email and paste it into the activation code field. Click “Activate”.
  23. You may not see this screen if you already have an account password. If you don’t already have an account password you’ll be asked to create one now. Write it down and don’t forget it. This is your account password for your new phone system. Click “Submit”.
  24. This is the last activation screen, where you’ll see your number and congratulations on activation completed. Click the green button to use your new magicJack plus 2014 directly from the router. This screen and the magicJack dialpad will both automatically disappear.
  25. Disconnect your device from the usb port on your computer and connect it directly to the router, ac adapter and phone connector.
  26. You should now be able to make and receive calls on your new magicJack device.

That’s it for registration for new users of the magicJack plus 2014.

Don’t miss my previous videos on ordering magicJack plus 2014, the unboxing, and an audio comparison with the magicJack plus 2012. Stay tuned for my next video on indicator lights, electrical info and phone standards compliance with the magicJack plus 2014.

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