Help, Support, Hints and Fixes

Help and Tips

Every phone in the United States comes with something called a Ringer Equivalence Number or REN.  Most other countries have some similar code. According to Wikipedia:

The total REN for a subscriber’s line is simply the sum of the RENs of all devices connected to the line; this number expresses the overall loading effect of the subscriber’s equipment on the central office ringing current generator. The local telephone company usually sets a limit on the total REN, typically 5 or less.

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Here’s a youtube video that gives specific directions and helpful hints on getting your best experience from a magicJack support chat session. Enjoy!

Please note that an even easier way to get there is by logging in at and clicking on the ‘Live Help’ button. However, if you’re in the middle of the customer care website, it’s just as much time and effort to do one as the other.

magicJack live help direct link when you're logged in.


Looking for help on how to get started with your magicJack? Frustrated with your connection? Worry no longer, one of the best sites for asking questions and getting answers about how to fix your magicJack is the Unofficial magicJack and magicJack plus support forum.

This support site consists of a forum where other people just like you have probably already gone through what you are going through right now. What’s even better? They probably have answers and suggestions that will make using your magicJack a snap.

Head on over to the magicJack support forum today.

Update 2013: This forum legally had to change its name to phone service support because magicJack told them they couldn’t have the domain “”. In other words, they bullied this guy into changing the domain name. The above link now leads to the magicJack main website. It’s sort of a crummy thing to do since magicJack does an inferior job of providing support and has no forum of its own. It’s a strike against magicJack in terms of community and support, as far as I’m concerned.

The correct URL for one of the best forums on magicJack support is now Change all your links!

This is where we begin.

  • The most current version of the windows mj setup file is dated February 13, 2012.
  • The most current version of the mac mj setup file is dated August 31, 2011.
  • There is currently no linux setup file from magicJack according to Julius at magicJack chat support.


Periodically, magicJack changes their magicJackSetup.exe file. Why? So that we can update our Magic Jacks when we start noticing problems with calls. This website is set up so that when the file changes, a message is sent out that will automatically tell me when a new setup file is available.

That’s the sole purpose of this website.