Help, Support, Hints and Fixes

Help and Tips

AT&T and Charter both have this habit of increasing their prices on an annual basis. Many of us never really think about it. It happens so gradually, and the costs are buried in a forest of mathematical mumbo jumbo designed to make customers’ eyes glaze over and just pay the bill. There are so many reasons we just let the bills keep getting more expensive. To my mind, it pays every year to review what you’ve been spending, where the money is going and decide whether or not you want to continue using the services of different providers.

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After some debate on the forum magicjacksupport.com, I decided it was time to do my own testing. I wanted to see if using different upgrade setup files produced different firmware results. I found that the firmware version does change depending on which version of magicJackSetup.exe you use. Below are the tests I did. I suspect others could easly reproduce the same results. Barring any other evidence, firmware is in the setup file.

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It has been brought to my attention that it is very likely the updater files and the premise of knowing their specific age is not relevant or useful. The updater file (Windows or Mac version) is meant to check the existing version on your magicJack when it is plugged into your computer. If your version is not the most recent, the update file then downloads the latest version of the firmware on the fly. The firmware cannot be downloaded as a separate entity. There is no turning back to a previous version if the current version does not work.

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When we first got our magicJack, instead of transferring our number to the magicJack phone, we transferred it to Google Voice. Now, we are able to forward any calls from our preferred phone number with Google Voice to the magicJack — or any other phone we choose. There are a number of good things this accomplishes:
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Every phone in the United States comes with something called a Ringer Equivalence Number or REN.  Most other countries have some similar code. According to Wikipedia:

The total REN for a subscriber’s line is simply the sum of the RENs of all devices connected to the line; this number expresses the overall loading effect of the subscriber’s equipment on the central office ringing current generator. The local telephone company usually sets a limit on the total REN, typically 5 or less.

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Here’s a youtube video that gives specific directions and helpful hints on getting your best experience from a magicJack support chat session. Enjoy!

Please note that an even easier way to get there is by logging in at https://my.magicjack.com/ and clicking on the ‘Live Help’ button. However, if you’re in the middle of the customer care website, it’s just as much time and effort to do one as the other.

magicJack live help direct link when you're logged in.

 

Looking for help on how to get started with your magicJack? Frustrated with your connection? Worry no longer, one of the best sites for asking questions and getting answers about how to fix your magicJack is the Unofficial magicJack and magicJack plus support forum.

This support site consists of a forum where other people just like you have probably already gone through what you are going through right now. What’s even better? They probably have answers and suggestions that will make using your magicJack a snap.

Head on over to the magicJack support forum today.

Update 2013: This forum legally had to change its name to phone service support because magicJack told them they couldn’t have the domain “magicJacksupport.com”. In other words, they bullied this guy into changing the domain name. The above link now leads to the magicJack main website. It’s sort of a crummy thing to do since magicJack does an inferior job of providing support and has no forum of its own. It’s a strike against magicJack in terms of community and support, as far as I’m concerned.

The correct URL for one of the best forums on magicJack support is now phoneservicesupport.com. Change all your links!

This is where we begin.

  • The most current version of the windows mj setup file is dated February 13, 2012.
  • The most current version of the mac mj setup file is dated August 31, 2011.
  • There is currently no linux setup file from magicJack according to Julius at magicJack chat support.
Latest Versions

Windows

2014-07-22

hash: a90960549511e9a2a8b5b224dc0a6615

Macintosh

2015-11-12

hash: c2843ccdd68ebb967b1fffe9904f74c7

Last checked: 2017-08-21